Privacy Policy

This Privacy Policy explains how OWIN Cookware handles personal information when you visit owincookware.com or contact us about stainless steel cookware. It covers our inquiry forms, email and other business communication.

You can browse our product information without creating an account. If you contact us, we use the details you provide to understand your requirements and respond to your inquiry.

Our inquiry form asks for your name, email address, country and message. You can also provide a WhatsApp number and upload a reference image, drawing or document. The form identifies the required fields; WhatsApp and file upload are optional.

If you contact us by email, phone or WhatsApp, we receive the information you share through that channel. This may include your company details, product requirements, quantities, target market and our correspondence about your project.

Please send only information relevant to your inquiry. Avoid including identification documents, financial account details, children's information or other sensitive personal information in your message or files.

Your browser sends technical information when it requests our pages and files. This can include your IP address, browser and device information, requested pages and the time of the request. Website and hosting services may process this information to deliver pages, investigate errors and protect the site against misuse.

We use information for the business or website purpose it relates to, including:

• Answering your questions and discussing suitable cookware models, materials and customization.
• Preparing quotations and following up on samples or order requirements you ask us to review.
• Maintaining relevant business correspondence and handling questions about an agreed project.
• Operating and securing the website, resolving delivery or technical issues, and meeting applicable legal obligations.

We use the contact details in your inquiry to reply and follow up on that request. If a use of your information requires consent under applicable law, we will request it. Simply browsing this website is not treated as consent to unrelated marketing.

Our team may access information needed to answer your inquiry or manage your project. Website hosting, email delivery, business communication and technical-support services may also process information as part of providing those services.

Messages and uploaded files can be delivered to our business email system. Copies may remain in mailboxes, delivery records or backups for the purposes described in this policy. A contact form's temporary upload handling does not mean that every copy of a message or file is immediately deleted.

We may also disclose information when required by law or where necessary to respond to a lawful request or protect legal rights.

The website runs on WordPress, which uses cookies for functions such as authenticated site administration. You can review, block or delete cookies through your browser settings; blocking necessary cookies can affect the functions that use them.

We load the Plus Jakarta Sans typeface through Google Fonts. Your browser connects to Google's font servers and sends an IP address and technical request information, such as browser headers and the page requesting the font. More information is available in the Google Fonts privacy FAQ.

Links to WhatsApp, social networks or other external websites take you to services with their own privacy policies. Information you provide on those platforms is also subject to their policies.

Our business team is based in China. Your inquiry may be accessed in China, and service providers may process information in other locations depending on the hosting, email or communication service involved. Data-protection rules can differ between countries. Any processing or transfer remains subject to applicable legal requirements.

We keep information for the period needed to answer your inquiry, manage the related business relationship, resolve issues and meet applicable recordkeeping obligations. The period depends on whether an inquiry develops into samples or an order and whether the records remain necessary. We delete or anonymize information when it is no longer needed, unless the law requires continued retention.

Depending on the law that applies to your information, you may ask us to:

• Explain how we use your personal information and provide access to it or a copy.
• Correct information that is inaccurate or incomplete.
• Delete information or restrict its use where the relevant legal conditions are met.
• Withdraw consent where processing relies on it, or stop a type of follow-up communication.

Email owin@owincookware.com with your request and enough context for us to find the relevant correspondence. We may need to verify your identity before disclosing or changing information. We will explain any legal reason that prevents us from carrying out a request. You may also raise a concern with the relevant data-protection authority where applicable.

Our website uses HTTPS. Please also take care when deciding what to include in an inquiry or email. No internet transmission or storage system can be guaranteed completely secure. Contact us if you believe information sent to OWIN has been exposed or used incorrectly.

We may update this policy as our website or business processes change. The date on this page identifies the current version. We will provide any additional notice required by applicable law.

Email: owin@owincookware.com

Address: Siqian Town, Xinhui, Jiangmen, Guangdong, China.

For a privacy request, please state that purpose in your message so we can direct it to the right person.